Delivery & Returns


Delivery

Honey + Chai ship worldwide.

UK standard delivery costs £2.50 and ensures your order arrives in 3-4 business days.

Worldwide standard delivery costs £8 and are delivered between 7-14 days.

Once your order is placed, you'll receive an order confirmation email and another to let you know that your order is on it's way! Please check your junk email as sometimes they can get lost on the way and if you have any doubts, let us know at info@honeyandchai.co.uk or by dropping us a quick Tweet.

Returns

We are, of course, confident that you'll adore your purchases but we also operate a returns policy if you're unhappy with your order. The refund covers the price of your purchases but unfortunately not the delivery charges.

Products purchased from Honey + Chai can be returned within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

To return your product, you should mail your product to:

31 Jackdaw Close,
Stevenage,
Hertfordshire,
SG2 9DA,
England, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.